Accessibility statement for TSS Consumerline

This accessibility statement applies to the TSS Consumerline Complaints and Enquiries only.
This website is run by The Northern Ireland Civil Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 200% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

• On some browsers, when tabbing through the page, it goes back to the start when interacting with some elements.
• At 300% zoom, some elements on the page may move very slightly
• You cannot skip to the main content when using a screen reader

How to request content in an accessible format

If you need information in a different format contact us and tell us:

• The name of this site - 'Consumerline'
• Your name, email address and location

We'll consider your request and get back to you within ten working days

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: Colm O'Neill - Enterprise Digital Development Branch - 02890 529472 - Email

Enforcement procedure

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI).

Technical information about this website's accessibility

The Northern Ireland Civil Service is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on the 18th September 2020. It was last reviewed on the 23rd July 2020. This website was last tested on the 18th September 2020. The test was carried out by internally by Enterprise Digital Development - Netherleigh. Every page on this site was individually tested for compliance against the Web Content Accessibility Guidelines V2.1 level A and level AA